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Online Services Support Resources

Use these online pages and tutorials to answer some of the most common support concerns with our website including MyCity, ECOM, Web Customer, and eApply.

Please note: The online services offered on this website only apply to properties in the jurisdiction of the City of Nanaimo. If your property is in Nanoose, Lantzville, Cedar, Gabriola, Bowser, or similar areas and you receive services or bills from the Regional District of Nanaimo, your property is not within the City of Nanaimo. To check to see if your property is within the jurisdiction of the City of Nanaimo, go to NanaimoMap and search for your address.

Contact Us

Property Taxes
250-755-4525 ext. 1
property.tax@nanaimo.ca
Business Licensing
250-755-4482
business.licence@nanaimo.ca
Permit Centre
250-755-4482
licencing@nanaimo.ca
User Rates
250-755-4525 ext. 2
user.rates@nanaimo.ca

Still having issues with MyCity? Submit a support request using the link below!

Submit MyCity Support Request

Last updated: May 22, 2025

Give feedback on accessibility. Submit your feedback through our online accessibility feedback form. Help us understand barriers people face when accessing City services.

You can attach files to help explain the barrier you faced in the form, like: a video, voice recording or photos. If American Sign Language (ASL) is the best way for you to communicate, upload a video of yourself using ASL into the form.

Please include: what you were trying to access, where the barrier happened, what the barrier was and any recommendations you might have.

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Collection and use of your personal information

Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA) and is protected in accordance with FOIPPA. Personal information will only be used by authorized staff to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose. Questions about the collection of your personal information may be referred to the Legislative Services Department at 250-755-4405, or via email at foi@nanaimo.ca. Please also see our Privacy Policy.