Register for MyCity

Enjoy the convenience of accessing your City account information 24/7 online by registering for a MyCity account. This provides you with easy access to the following:

• Current and past bills
• Account balances and payment history
• Change your bill delivery method
• Property assessments and tax levies
• Home Owner Grants claimed
• Water Consumption

MyCity has a fresh new look and feel, and registering your City accounts for online access, billing, and payment has never been easier.

How to register for a MyCity account

1. Visit mycity.nanaimo.ca and click “Register for an account” to create a new profile. Or you can use your Facebook or Google accounts to log into MyCity. Click on the respective button, and follow their directions to log into your account.
2. Fill in the required fields and click “Continue”. An email with a confirmation code will be sent to the address provided in your profile. Click on the verification link within 4 hours to confirm your email address and account.
3. Click “Register Accounts” and select the account type that you want to access from the options provided (i.e. utility, property tax).
4. Enter your account information from a recent bill/statement. A message stating “the account has been successfully registered” will indicate that your accounts are available for viewing.

Need more help? Click here to read the more in-depth MyCity registration tutorial page.

Receive electronic bills by email

1. Click on the account that you would like to be billed for electronically on the left side of the page and then click “MyBills”.
2. Choose the billing option of paper or email and click “change” to save your choice.

Related Links

Website Password Reset Tutorial
MyCity Registration and Account Setup Tutorial
Change Your MyCity Profile Email Address
Sign Up For EBills (Email Notices)
ECOM Online Bill Payments Help
Accessing Property Information Online (Web Customer)