Contact Us

Welcome to the City of Nanaimo's contact page. Various contact methods are available; please scroll through the page below to choose the method that works best for you.

Popular Inquiries

Looking for specific information about City services or departments? Please use the appropriate email or phone number below or visit the Departments page.

General Inquiries (Switchboard)
phone: (250) 754-4251

Revenue Services
email: collections.info@nanaimo.ca
phone: (250) 755-4525

Parks, Recreation & Culture (Arenas/pools/program registration/park related inquiry/booking space/arts or culture)
email: parksandrecreation@nanaimo.ca
phone: (250) 756-5200

Legislative Services (Records management/protection of privacy inquiries/freedom of information requests/claims/delegation requests)
email: legislative.servicesoffice@nanaimo.ca
phone: (250) 755-4405

Mayor & Council (Council inquiries & decisions)
email: mayor.council@nanaimo.ca
phone: (250) 755-4400

User Rates (Water/sewer/garbage bills)
email: user.rates@nanaimo.ca
phone: (250) 755-4416

Public Works (Garbage/recycling/water/roads/sewer/snow removal)
email: public.worksinfo@nanaimo.ca
phone: (250) 758-5222

Engineering (Engineering projects/infrastructure/transportation/fleet)
email: engineeringinfo@nanaimo.ca or transportationinfo@nanaimo.ca
phone: (250) 754-4251 ext. 4230 or 250-755-4460 ext. 4385

Bylaw (Report a complaint/pay or dispute a ticket)
email: bylaw.info@nanaimo.ca
phone: (250) 755-4422

Development Permits & Building (Permit inquiries, applications, plan requests, building inspections)
email: planning@nanaimo.ca or plan.requests@nanaimo.ca or building.inspections@nanaimo.ca
phone: (250) 755-4429

Property Taxes
email: property.info@nanaimo.ca
phone: (250) 755-4415

Business Licences
email: business.licence@nanaimo.ca
phone: (250) 755-4482

Directories

Looking for a specific City Service contact number? See our City Services Directory.

Looking for a specific member of City Staff? See our Staff Contact Directory

General Inquiries

Can't find what you're looking for? Send us an email.

Addresses

Looking for a physical address? See listings below.

City Hall
455 Wallace Street
Nanaimo, BC V9R 5J6
City Switchboard: 250-754-4251
8:30am to 4:30pm Monday to Friday

• Office of the Chief Administrative Officer
• Human Resources
• Legislative Services
• Mayor's Office

Service and Resource Centre
411 Dunsmuir Street
Nanaimo, BC V9R 0E4
9:00am to 4:00pm Monday to Friday

• Building Inspections
• Current Planning and Subdivision
• Finance
• Engineering and Public Works
• Information Technology
• Utilities Billing and Business Licence
• Bylaw Regulation and Security
• Real Estate

Public Works Department
2020 Labieux Road
Nanaimo, BC V9T 6J9
Public Works Switchboard: 250-758-5222

Parks & Recreation
Parks, Recreation & Environment Switchboard: 250-756-5200
Hours of Operation

Bowen Park Complex
500 Bowen Road
Nanaimo, BC V9R 1Z7

Beban Park Complex - Social Centre, Frank Crane Arena and Beban Pool
2300 Bowen Road
Nanaimo, BC V9T 2B7

Nanaimo Aquatic Centre
741 Third Street
Nanaimo, BC V9R 2B7

Nanaimo Ice Centre
750 Third Street
Nanaimo, BC V9R 2B7

Oliver Woods Community Centre
6000 Oliver Road
Nanaimo, BC V9T 6T6

Parks Yard
89 Prideaux Street
Nanaimo, BC V9R 2M6

Nanaimo Fire Rescue Department
580 Fitzwilliam Street
Nanaimo, BC V9R 6E2
Non Emergency Line: 250-753-7311