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MyCity Support Request

Use this form below to report any issues you have with the MyCity online system through the City of Nanaimo.

Please provide an email where we can reach you to follow up with this issue.

Please describe your issue in as much detail as possible.

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IMPORTANT INFORMATION ABOUT PRIVACY AND YOUR PRESENTATION

  • Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Privacy Protection Act (FOIPPA), and is protected in accordance with FOIPPA. Personal information will only be used by authorized staff to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose.
  • Regular Council and Committee meetings that are open to the public are webcast using live-streaming video technology and may be recorded for video-on-demand access for subsequent viewing. By speaking at these meetings, you are consenting to disclosure of any personal information made evident through your speech or presentation materials, and acknowledging that this information may be disclosed and/or accessed outside of Canada. Personal information may include your image, name, address, and personal opinions. You are also asserting that your presentation is in compliance with the Federal Copyright Act, and grant the City of Nanaimo license to publish these materials. Individuals presenting to Council or Committees are requested to not disclose third-party information or it may be redacted.
For further information regarding the collection, use, or disclosure of personal information, please contact the Legislative Services Office at 250-755-4405 or at foi@nanaimo.ca. 


 

 

Need immediate assistance? Use one of the contacts below.

Contact Us

Dog Licensing
250-755-4525
dog.lic@nanaimo.ca
Property Taxes
250-755-4525 ext. 1
property.tax@nanaimo.ca
Business Licensing
250-755-4482
business.licence@nanaimo.ca
Permit Centre
250-755-4482
licencing@nanaimo.ca
User Rates
250-755-4525 ext. 2
user.rates@nanaimo.ca

Last updated: May 14, 2025

Give feedback on accessibility. Submit your feedback through our online accessibility feedback form. Help us understand barriers people face when accessing City services.

You can attach files to help explain the barrier you faced in the form, like: a video, voice recording or photos. If American Sign Language (ASL) is the best way for you to communicate, upload a video of yourself using ASL into the form.

Please include: what you were trying to access, where the barrier happened, what the barrier was and any recommendations you might have.

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IMPORTANT INFORMATION ABOUT PRIVACY AND YOUR PRESENTATION

  • Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Privacy Protection Act (FOIPPA), and is protected in accordance with FOIPPA. Personal information will only be used by authorized staff to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose.
  • Regular Council and Committee meetings that are open to the public are webcast using live-streaming video technology and may be recorded for video-on-demand access for subsequent viewing. By speaking at these meetings, you are consenting to disclosure of any personal information made evident through your speech or presentation materials, and acknowledging that this information may be disclosed and/or accessed outside of Canada. Personal information may include your image, name, address, and personal opinions. You are also asserting that your presentation is in compliance with the Federal Copyright Act, and grant the City of Nanaimo license to publish these materials. Individuals presenting to Council or Committees are requested to not disclose third-party information or it may be redacted.
For further information regarding the collection, use, or disclosure of personal information, please contact the Legislative Services Office at 250-755-4405 or at foi@nanaimo.ca.