Reading Your Statement (Other Account Types)

• Single Residential - 2-4 Units (House with a suite, duplex, triplex, fourplex, etc.,)

  If you are only being charged for one unit because of a suite declaration, or because the property is strata'd and the other unit(s) receive a separate statement, this section will not apply to you.

  The primary differences between the above example for a 1-unit residential property and a 2-unit residential property are:

  • Sewer and garbage charges will have units displayed beside them
  • The water consumption step rates have been increased to reflect the increased number of households at the property.

  

  Legend

  A	Account Number	Unique to each property. Use this six-digit number to pay the statement or to register the account to a MyCity profile.  By using MyCity you can view account information online and/or change from paper billing to email billing.
  	Access Code	Unique to each bill recipient of the property. Use this to register the account to an online MyCity profile.
  	Due Date	Date to pay bill.  If paid before due date, a 5% discount is available.
  B	Billing Period	The readings days in this bill period for your area of Nanaimo.  This may vary from your property's billing period by a few days. (See 'E - Date' for the day the water meter was read).
  	Billing Date	The date your statement was generated by the office.  Any payments/updates received after this date will not be on your statement.
  C	Name	Only one owner shows here; additional owners will display on bottom payment stub or receive a separate copy of the statement.
  	For Service At	Civic address of the property being serviced.
  	Account Type	Determines applicable rate structure for the property.
  D	Route	The area of Nanaimo that the property is in, which dictates when it is billed. Primarily for office use.
  E	Date	The date the water meter was read.
  	Meter Note	Important notes regarding the meter (see F - Meter No.).  This note may indicate that higher than normal usage was detected, that we had to estimate your water reading, or other important information.
  F	Meter No.	The register serial of the meter at the property, preceded by a letter.  Each meter at the property is assigned its own letter.
  G	No. of Days	Total number of days in the billing period (the date range falls between current and prior meter reading).
  H	Current Reading	The number on the meter register when City of Nanaimo meter readers attended the property.  This number has been rounded up or down to a whole number.
  I	Prev Reading	The number on the meter register when City of Nanaimo meter readers last attended the property.  Rounded up or down to a whole number.
  J	Consumption	Typically measured in cubic meters.  Total amount of water used between current and last water meter reading.  Meters that do not read in gallons will have the total amount used both in the meter's measurement units and converted to gallons.
  K	Previous Bill Amount	The total amount of the previous statement before discounts.
  L	Date of Charges/Payments	The effective received dates for payments and effective dates for charges applied will display in this column.
  M	Payment	Any payments received before the billing date will show here.
  	Discount	If a discount was claimed on your previous statement for paying by the due date, it will display here.
  N	WATER BASE RATE - RES or METER BASE RATE	The daily rate charged for having a water meter at the property, and not affected by water usage.  Properties with a water meter larger than 25mm will have a meter base rate that corresponds to the property's water meter size.
  O	WATER CONSUMP - RES	This charge is based on the water used during the total number of days in the bill period.  Step rates are based on the average gallons per day (gpd): to get the gpd, divide 'J' (Consumption in gallons) by 'G' (No. of Days). Each 'step' is listed on a separate line with its own separate total.  The step threshold is increased for each dwelling unit being charged for at the property.  See billing rates page for all step thresholds.
  P	SEWER UNIT RATE - RESIDENTIAL	The flat daily rate for each dwelling unit being charged for at the property. (Not applicable if property is on septic.)
  Q	GARBAGE UNIT RATE	The flat daily rate for each dwelling unit being charged for at the property. (Not applicable if property does not receive City garbage service.)
  	GARBAGE UPSIZE	A charge for properties with extra garbage collection service.  See the cart exchange for more details about upsizes.
  R	IF PAID AFTER DUE DATE	Total amount due without discount.
  	DISCOUNT AVAILABLE	A 5% discount on current charges available until the due date.
  	IF PAID ON OR BEFORE DUE DATE	Total amount if paid by the due date including the 5% discount.
  S	Important Bill Notes	Reminders that will display on your statement.  Properties that are on monthly instalment plans will receive notice of when the monthly payments are changing in this section.
  T	Units	How many units of a charge is being applied.  The units will only display if it is not '1'.

• Multi-Family Residential - 5 or More Units

  

  Legend

  A	Account Number	Unique to each property. Use this six-digit number to pay the statement or to register the account to a MyCity profile.  By using MyCity you can view account information online and/or change from paper billing to email billing.
  	Access Code	Unique to each bill recipient of the property. Use this to register the account to an online MyCity profile.
  	Due Date	Date to pay bill.  If paid before due date, a 5% discount is available.
  B	Billing Period	The readings days in this bill period for your area of Nanaimo.  This may vary from your property's billing period by a few days. (See 'E - Date' for the day the water meter was read).
  	Billing Date	The date your statement was generated by the office.  Any payments/updates received after this date will not be on your statement.
  C	Name	Only one owner shows here; additional owners will display on bottom payment stub or receive a separate copy of the statement.
  	For Service At	Civic address of the property being serviced.
  	Account Type	Determines applicable rate structure for the property.
  D	Route	The area of Nanaimo that the property is in, which dictates when it is billed. Primarily for office use.
  E	Date	The date the water meter was read.
  	Meter Note	Important notes regarding the meter (see F - Meter No.).  This note may indicate that higher than normal usage was detected, that we had to estimate your water reading, or other important information.
  F	Meter No.	The register serial of the meter at your property, preceded by a letter.  Each meter at the property is assigned its own letter.
  G	No. of Days	Total number of days in the billing period (the date range falls between current and prior meter reading).
  H	Current Reading	The number on the meter register when City of Nanaimo meter readers attended the property.  This number has been rounded up or down to a whole number.
  I	Prev Reading	The number on the meter register when City of Nanaimo meter readers last attended the property.  Rounded up or down to a whole number.
  J	Consumption	Typically measured in cubic meters.  Total amount of water used between current and last water meter reading.  Meters that do not read in gallons will have the total amount used both in the meter's measurement units and converted to gallons.
  K	Previous Bill Amount	The total amount of the previous statement before discounts.
  L	Date of Charges/Payments	The effective received dates for payments and effective dates for charges applied will display in this column.
  M	Payment	Any payments received before the billing date will show here.
  	Discount	If a discount was claimed on your previous statement for paying by the due date, it will display here.
  N	METER BASE RATE	The daily rate charged for having a water meter at the property, and not affected by water usage.  The charge varies depending on the property's water meter size.
  O	WATER CONSUMP - MULTI/COMMERCIAL	This charge is based on the total water used during the bill period.  Each domestic water meter will have its own line with the corresponding meter's letter at the end.
  P	SEWER UNIT RATE - RESIDENTIAL	The flat daily rate for each dwelling unit being charged for at the property. (Not applicable if property is on septic.)
  Q	FIRELINE	The flat daily rate for each fireline being charged for at the property. (Not applicable if property does not have a fireline or if the fireline is shared with the domestic water supply.) Firelines can be metered or non-metered.
  R	IF PAID AFTER DUE DATE	Total amount due without discount.
  	DISCOUNT AVAILABLE	A 5% discount on current charges available until the due date.
  	IF PAID ON OR BEFORE DUE DATE	Total amount if paid by the due date including the 5% discount.
  S	Important Bill Notes	Reminders that will display on your statement.  Properties that are on monthly instalment plans will receive notice of when the monthly payments are changing in this section.
  T	Units	How many units the account is being charged.  Will not display anything if the unit count is 1.

   

• Commercial/Non-Residential

  

  Legend
  

  A	Account Number	Unique to each property. Use this six-digit number to pay the statement or to register the account to a MyCity profile.  By using MyCity you can view account information online and/or change from paper billing to email billing.
  	Access Code	Unique to each bill recipient of the property. Use this to register the account to an online MyCity profile.
  	Due Date	Date to pay bill.  If paid before due date, a 5% discount is available.
  B	Billing Period	The readings days in this bill period for your area of Nanaimo.  This may vary from your property's billing period by a few days. (See 'E - Date' for the day the water meter was read).
  	Billing Date	The date your statement was generated by the office.  Any payments/updates received after this date will not be on your statement.
  C	Name	Only one owner shows here; additional owners will display on bottom payment stub or receive a separate copy of the statement.
  	For Service At	Civic address of the property being serviced.
  	Account Type	Determines applicable rate structure for the property.
  D	Route	The area of Nanaimo that the property is in, which dictates when it is billed. Primarily for office use.
  E	Date	The date the water meter was read.
  	Meter Note	Important notes regarding the meter (see F - Meter No.).  This note may indicate that higher than normal usage was detected, that we had to estimate your water reading, or other important information.
  F	Meter No.	The register serial of the meter at your property, preceded by a letter.  Each meter at the property is assigned its own letter.
  G	No. of Days	Total number of days in the billing period (the date range falls between current and prior meter reading).
  H	Current Reading	The number on the meter register when City of Nanaimo meter readers attended the property.  This number has been rounded up or down to a whole number.
  I	Prev Reading	The number on the meter register when City of Nanaimo meter readers last attended the property.  Rounded up or down to a whole number.
  J	Consumption	Typically measured in cubic meters.  Total amount of water used between current and last water meter reading.  Meters that do not read in gallons will have the total amount used both in the meter's measurement units and converted to gallons.
  K	Previous Bill Amount	The total amount of the previous statement before discounts.
  L	Date of Charges/Payments	The effective received dates for payments and effective dates for charges applied will display in this column.
  M	Payment	Any payments received before the billing date will show here.
  	Discount	If a discount was claimed on your previous statement for paying by the due date, it will display here.
  N	METER BASE RATE	The daily rate charged for having a water meter at the property, and not affected by water usage.  The charge varies depending on the property's water meter size.
  O	WATER CONSUMP - MULTI/COMMERCIAL	This charge is based on the total water used during the bill period.  Each domestic water meter will have its own line with the corresponding meter's letter at the end.
  P	SEWER BASE RATE - NON RESIDENTIAL	A flat daily rate for each property. (Not applicable if property is on septic.)
  Q	SEWER CONSUMPTION - NON RESIDENTIAL	This charge is based on the total water used during the bill period, as read on the water meter.  (Not applicable for usage on firelines or irrigation-only water meters.)
  R	IF PAID AFTER DUE DATE	Total amount due without discount.
  	DISCOUNT AVAILABLE	A 5% discount on current charges available until the due date.
  	IF PAID ON OR BEFORE DUE DATE	Total amount if paid by the due date including the 5% discount.
  S	Important Bill Notes	Reminders that will display on your statement.  Properties that are on monthly instalment plans will receive notice of when the monthly payments are changing in this section.
  T	Units	How many units the account is being charged.  Will not display anything if the unit count is 1.