MyCity Account Access Request

To link an account to your MyCity profile, you’ll need your account number and access code. Just fill out the form below to request them. You’ll need to have a MyCity profile before you can make this request. Not signed up yet? Click here to learn how to create your profile.

Before we can send you the information needed to link an account to your MyCity profile we will need to confirm a few details. We must be able to verify at least three of your answers in the form. If your mailing address and civic address are the same, that only counts as one.

Please note: Only complete this form if your property is in the City of Nanaimo (jurisdiction 250). If your property is in Nanoose, Lantzville, Cedar, Gabriola, Bowser, or similar areas and you receive services or bills from the Regional District of Nanaimo, your property is not within the City of Nanaimo. To check to see if your property is within the jurisdiction of the City of Nanaimo, go to NanaimoMap and search for your address.

Please select for which account(s) you would like access information.

Property Tax

User Rates

Dog Licence

Business Licence

Please include all full legal names as they appear on official documentation such as property assessments notice or property tax notice.

First Registered Owner - Full Name (including middle names) as legally registered on Title

First Registered Owner's Mailing Address

Are there any other Registered Owners?

Second Register Owner - Full Name (including middle names)

Second Registered Owner's Mailing Address

Third Registered Owner - Full Name (including middle names)

Third Registered Owner's Mailing Address

Fourth Registered Owner - Full Name (including middle names)

Fourth Registered Owner's - Mailing Address

Property Civic Address

Property Ownership Month and Year

Please provide the month and year you purchased the property (or property ownership changed) in the form MM-YYYY (e.g. 02-2024 for February, 2024).

Phone Number

MyCity Account Email Address

Please provide the email address associated with your MyCity account. If you don't have one, go to https://mycity.nanaimo.ca and register for one.

IMPORTANT INFORMATION ABOUT PRIVACY AND YOUR PRESENTATION

Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Privacy Protection Act (FOIPPA), and is protected in accordance with FOIPPA. Personal information will only be used by authorized staff to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose.
Regular Council and Committee meetings that are open to the public are webcast using live-streaming video technology and may be recorded for video-on-demand access for subsequent viewing. By speaking at these meetings, you are consenting to disclosure of any personal information made evident through your speech or presentation materials, and acknowledging that this information may be disclosed and/or accessed outside of Canada. Personal information may include your image, name, address, and personal opinions. You are also asserting that your presentation is in compliance with the Federal Copyright Act, and grant the City of Nanaimo license to publish these materials. Individuals presenting to Council or Committees are requested to not disclose third-party information or it may be redacted.

For further information regarding the collection, use, or disclosure of personal information, please contact the Legislative Services Office at 250-755-4405 or at foi@nanaimo.ca.

Last updated: May 22, 2025

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You can attach files to help explain the barrier you faced in the form, like: a video, voice recording or photos. If American Sign Language (ASL) is the best way for you to communicate, upload a video of yourself using ASL into the form.

Please include: what you were trying to access, where the barrier happened, what the barrier was and any recommendations you might have.

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IMPORTANT INFORMATION ABOUT PRIVACY AND YOUR PRESENTATION

Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Privacy Protection Act (FOIPPA), and is protected in accordance with FOIPPA. Personal information will only be used by authorized staff to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose.
Regular Council and Committee meetings that are open to the public are webcast using live-streaming video technology and may be recorded for video-on-demand access for subsequent viewing. By speaking at these meetings, you are consenting to disclosure of any personal information made evident through your speech or presentation materials, and acknowledging that this information may be disclosed and/or accessed outside of Canada. Personal information may include your image, name, address, and personal opinions. You are also asserting that your presentation is in compliance with the Federal Copyright Act, and grant the City of Nanaimo license to publish these materials. Individuals presenting to Council or Committees are requested to not disclose third-party information or it may be redacted.

For further information regarding the collection, use, or disclosure of personal information, please contact the Legislative Services Office at 250-755-4405 or at foi@nanaimo.ca.

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