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Save time on the phone, email Revenue Services with your questions

Do you have a question about a dog licence, your property taxes or user rate bill or a payment inquiry? Our Revenue Services staff are here to help!

While we are available by phone call, we are also available by email. So, rather than waiting on hold, if you have access to email, you can connect with us at the following addresses: 

We have a number of Online Services to help you including “MyCity”. Register your City Accounts, keep track of payment history, and track water consumption. Your all-in-one location for Tax, Utility, Dog and Business Licence Accounts. Go to mycity.nanaimo.ca click on "Register Now" and follow the online instructions.

Find a full list of other services on the Online Services page.

Need to see us in person? The video below explains how you can safely visit City Hall and the Service and Resource Centre.

Give feedback on accessibility. Submit your feedback through our online accessibility feedback form. Help us understand barriers people face when accessing City services.

You can attach files to help explain the barrier you faced in the form, like: a video, voice recording or photos. If American Sign Language (ASL) is the best way for you to communicate, upload a video of yourself using ASL into the form.

Please include: what you were trying to access, where the barrier happened, what the barrier was and any recommendations you might have.

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Collection and use of your personal information

Information collected on this form is done so under the general authority of the Community Charter and Freedom of Information and Protection of Privacy Act (FOIPPA) and is protected in accordance with FOIPPA. Personal information will only be used by authorized staff to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose. Questions about the collection of your personal information may be referred to the Legislative Services Department at 250-755-4405, or via email at foi@nanaimo.ca. Please also see our Privacy Policy.