TERMS & CONDITIONS

General

1. Written notice is required ten (10) business days prior to the withdrawal date to: a) discontinue enrollment in the plan, b) change the prepayment amount, or c) update the banking information.

2. The City may cancel a ratepayer’s participation in an installment plan after two (2) payments fail to be honoured in a twelve (12) month period.

3. Only one (1) attempt will be made to withdraw the funds from your bank account on the date outlined in your agreement.

4. The registered owner or their legal representative must notify the City to cancel the plan on a sale or transfer of the property. Credits must be adjusted between the purchaser and the vendor on the Statement of Adjustments.

5. Except under extraordinary circumstances, as approved by the Collector, prepayments are non-refundable. Refunds for credit balances will have interest calculated to the end of the previous month. Refunds are subject to an administration fee pursuant to the Fees and Charges Bylaw. Please allow 4-6 weeks for processing.

6. The person who signed this application is the authorized signatory on the bank account listed.

7. The registered owners' delivery of this authorization to the City will constitute delivery to the registered owners' bank.

Property Tax

8. Prepayment will be withdrawn on the fifteenth (15) of each month starting in July or the earliest month following this application. The May 15th and June 15th payments are included in the total taxes owing as reflected on your Tax Notice and cannot not be cancelled after April 30th.

9. Enrollment for May and June for the current tax year cannot be done after April 30th.

10. Simple interest will be paid on credits at the prescribed rate.

11. The plan automatically continues each year unless written direction to cancel the plan is provided to the City of Nanaimo at least ten (10) business days prior to the upcoming withdrawal.

12. The monthly prepayment amount is based on an estimate and is not a guarantee of the amount of property tax that will be levied. Applicants must ensure they review the Tax Notice annually and make a separate payment for any outstanding balance by the tax due date to avoid penalties.

13. It is the responsibility of the registered owner to claim the Home Owner Grant (if eligible) before the tax due date each year to avoid penalties.

User Rates

14. To receive the 5% discount, you need to pay the discounted amount by the discount date.

15. The account holder is responsible for reviewing their invoice for any water consumption concerns (i.e. potential leak) and to contact the User Rates department at least ten (10) business days prior to the withdrawal date to process any adjustment and/or stop the payment from being withdrawn.