About Logging In

Our website now uses a single sign-on system to streamline access to many of our online services, including MyCity (for online fee payments). Please note, however, that iReg/Xplor (for Activity Guide course registration) requires a separate login from your MyCity account.

When logging in, use your email address, Facebook, or Google account. If you have trouble logging in, resetting your password is a helpful first step.

If you’re logged in but don’t see the expected information (such as your tax or utility accounts in MyCity, or your saved subscriptions in the Subscriptions app), it may be due to logging in with a different email address or social media profile than is associated with your account. Try logging out and back in with a different login method to access the correct account settings.

If you are still having any issues accessing your account or have any questions, please contact us at feedback@nanaimo.ca.